China Henan Rongsheng Xinwei New Materials Research Institute Co., Ltd Company Cases

High-alumina refractory bricks, characterized by aluminum oxide content exceeding 48%, are a type of alumino-silicate refractory material. They are produced through the molding and calcination of raw materials such as bauxite or other materials with high aluminum oxide content. These bricks exhibit high thermal stability, with a refractory temperature exceeding 1770°C. They also boast good slag resistance, commonly used for lining steel electric furnaces, glass melting furnaces, and cement rotary kilns.   Rongsheng high-alumina bricks are of excellent quality, meeting the requirements for neutral refractory temperature, and ensuring safe working temperatures above 1600°C. We can provide high-alumina bricks in various specifications according to customer requirements.   In December 2023, Rongsheng Refractories received an inquiry from a company in South Korea. The customer urgently needed a batch of high-alumina bricks and castables for the repair of a hot blast stove. Due to the tight project timeline and the requirement for prompt delivery, our business manager, after thoroughly understanding the customer's needs, provided the project material plan to the customer within three days, facilitating the collaboration.   Why Choose Rongsheng Refractories?   To ensure the smooth implementation of the production plan, our factory worked around the clock to develop a production plan, operating 24 hours a day. We interrupted the production process and assigned dedicated quality inspection personnel to control the entire production process, ensuring product quality. The first batch of customized high-alumina bricks and castables has successfully arrived at the customer's site, achieving the production of special-shaped bricks within 10 days of receiving the order.   Advantages of Rongsheng Refractories:   Rongsheng Refractories has over 300 employees, including 20 senior professional technical personnel. The annual production capacity reaches 100,000 tons. We possess both light and heavy material production lines, along with a comprehensive range of production, testing, and inspection equipment, including 10 series of molding presses ranging from 400 tons to 1000 tons and two high-temperature tunnel kilns with lengths of 148m and 118m.   Rongsheng Refractories has established a complete quality system, strictly adhering to ISO9001 standards, equipped with professional inspection personnel at all levels. We implement full-quality control from raw materials, production, inspection, and all stages to maintain the highest standards and goals, providing excellent products and services. So many customers choose Rongsheng as a professional supplier.    This time, Korean customers were very satisfied with Rongsheng. Not only was he satisfied with Rongsheng's products, he also spoke highly of Rongsheng's professional services. Rongsheng Refractory also thanks customers for their choice. We will continue to improve product quality, deeply optimize the service system, and establish good cooperative relationships with customers to achieve a win-win situation. We also look forward to more customers coming to visit and provide guidance.

The refractory materials industry is a technology-intensive industry, and the quality and performance of products directly affect the safety and efficiency of customer production. Therefore, customer service is essential for refractory materials companies.   Case background   My company is a manufacturer and supplier of refractory materials, mainly producing high alumina bricks, magnesia alumina bricks, and mullite bricks for export.   In 2023, my company received an order from a German customer to purchase a large quantity of high alumina bricks for the lining of their smelter. The customer is a large smelting enterprise with high product quality requirements. Case process   After receiving the order, my company immediately established a dedicated team to handle customer service. The team was composed of experienced technical personnel and sales personnel. After receiving the customer's needs, they quickly conducted in-depth research on the customer's production needs, and provided the customer with a suitable product solution based on the customer's specific situation.   During the product production process, my company strictly controlled the quality of the products according to the customer's requirements. Before the products were shipped, my company also organized a third-party testing agency to inspect the products to ensure that they met the customer's quality requirements.   After the products were delivered, my company also dispatched technical personnel to the customer's site to assist the customer with installation and debugging, and to guide and solve problems encountered by the customer during use.   Case result   With the efforts of my company, the customer was very satisfied with my company's products and services. The customer said that my company's product quality and service level met their expectations, and they would continue to cooperate with my company.   Case analysis   In the refractory materials industry, the key to successful customer service lies in the following aspects:   Understand customer needs: Refractory materials products have a wide range of applications, and the requirements for products in different applications are also different. Therefore, customer service personnel must deeply understand the customer's production needs in order to provide the customer with a suitable product solution.   Strictly control quality: The quality of refractory materials products directly affects the safety and efficiency of customer production. Therefore, refractory materials enterprises must strictly control the quality of products in order to win customer trust.   Provide comprehensive after-sales service: The use cycle of refractory materials products is generally long, and some problems may occur during use. Therefore, refractory materials enterprises must provide comprehensive after-sales service in order to timely solve the problems encountered by customers and ensure customer use experience.   My company has achieved success in customer service in the refractory materials industry, mainly due to the following factors:   Have a professional customer service team: My company's customer service team is composed of experienced technical personnel and sales personnel, who can provide customers with professional technical support and consulting services.   Establish a sound customer service system: My company has established a sound customer service system, including customer needs analysis, product quality control, and after-sales service, to ensure that customers receive quality service.   Pay attention to customer feedback: My company pays attention to customer feedback, and continuously improves customer service through customer feedback to improve customer satisfaction.   My company will continue to work hard to continuously improve customer service levels and provide customers with even better services.